Honesty impaired.
I have been in a foul mood this week. I’m not sure what the underlying thing is that is bothering me, but I do know the trigger that really set me off.
On Tuesday morning, I arrived at work and reviewed our employee handbook. I had written several new policies which were supposed to go into effect at he beginning of the year. (I had actually written them back in June, but with everything else going on, they didn’t get approved until late. That actually gave me time to make a few more adjustments to them.) Anyway, I was very careful in the way I wrote the policies, taking care to ensure the rights of the employees was not violated.
I was told the policy was approved with only the word “shall” replacing a few of my “woulds” and “shoulds. ” As I read it, however, I realised that the spirit of what I had written had been changed and piece of it was removed, an important piece. I was pissed. Here my work was changed and then I was lied to. On top of that, several of my other policies, the oldest ones I had written were not posted because there wasn’t time to get them in, however the person who lied and told me this stuff had time to get theirs posted. This took a good weekend and monday off and brought it to a crashing halt.
Oh yeah, the policy was on blogging.
To top that off, I had several calls this week for tech support which started off with asking me if my systems are down or just basic phrases like “my printer isn’t working.” Why is it sooooo hard to give details? “What were you doing?” “What is the error on your screen?” Even the form they fill out to request assistance asks for details yet people don’t give it and then they don’t want to give them when asked. Then people are surprised when techs are short tempered. Get a clue people, we are smart, not omniscient. If some stranger called you up and said, “Hey, I can’t cash this check!” would you immediately offer to send them money? No, you would ask them what check they are talking about, confirm who they are, and that it was a check you even wrote. How about if a friend called you up and said they were in pain? Would you merely offer an aspirin? NO, you would probably ask why they hurt. Details, what a concept.
So, I have been in a foul mood this week.